Tracking deliveries

In short: You can follow an order from the moment you accept it through to delivered, in the Partner app.

What you can see

• The order's current stage, updated as it moves along.
• When the rider is on the way to collect, and when the order has been delivered.

Once you have handed the order to the rider, the delivery itself is STREET's to manage. The tracking is there so you can see it through and answer a customer if they ask. See Order Status Flow for what each stage means.

Worth knowing: if a delivery looks stuck or something does not look right, STREET support can look into it (see Get Help). The rider and the route are ours to sort, not yours.