Customer service

In short: Quick, honest communication goes a long way, and it helps to know when to bring STREET in. These are people discovering your shop through STREET, so the experience they remember is yours.

What works well

• Replying reasonably quickly. Customers on a same-day service tend to expect answers at a similar pace.
• A clear, friendly tone. You are representing your own shop here as much as STREET.
• Keeping the customer in the loop if something goes wrong, rather than going quiet. A short, honest update usually settles a problem before it grows.

When to bring STREET in

For anything to do with the delivery itself, or a problem you cannot resolve on your side, STREET support is there to help (see Get Help).

Worth knowing: how you handle a tricky moment is often what turns a one-off buyer into a regular. They found you through STREET, but the experience they take away is yours.