FAQ

In short: Quick answers to the questions retailers ask most.

I finished setup but nothing is live on STREET. Why? Most often your products have not been chosen yet, or they are chosen but not published to your online store in Shopify. See Getting Visible On STREET.

Where do I accept orders? In the STREET Partner app. See Receiving Orders.

How quickly does the order reach the customer? STREET is same-day, often within an hour or two of the order, depending on the courier. The sooner you accept and pack, the better that runs.

Does STREET affect my Shopify POS or in-store sales? No. POS keeps working as it does now. STREET is a separate channel that shares the same stock. See STREET and Your Shopify POS.

A customer is returning an item. Do I refund the delivery fee? There is no need to by default, and it is best not to tick "Refund shipping" just to clear a warning. See Returns and Refunds.

Can I change my opening hours, or pause my shop? Yes, any time, in the Partner app. You can pause when you are slammed and switch back on later.

I have more than one shop. Do I set them all up at once? You set up your main one first, and the others switch on when you are ready. See Your Locations.

Worth knowing: this list grows from the questions retailers actually ask. If something you needed is not here, tell us and it will likely end up on this page.